Shipping policy
All orders are processed within 2 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Haven Hollow is not responsible for these charges if they are applied and are your responsibility as the customer.
Order delivery times may vary, as select products are shipped directly from our trusted supplier partners.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 72 hours of receiving your shipping confirmation email, please contact us at havenhollowboutique@gmail.com with your name and order number, and we will look into it for you.
SHIPPING TO P.O. BOXES
We are unable to ship to PO boxes at this time.