Refund policy

All sales are final. Due to the nature of our boutique items, we do not accept returns, exchanges, or offer refunds. Please carefully review your order details, including size, guides, and product descriptions, before completing your purchase. 

While all sales are final, we stand behind the quality of our products. If you receive an item that is damaged or incorrect, please contact us at havenhollowboutique@gmail.com within 7 days of delivery with your order number and a photo of the issue. We will work with you to provide a replacement or a resolution.

If more than 15 business days have passed since we’ve approved your return, please contact us at havenhollowboutique@gmail.com.

Crucial Return Address Information:
Do Not Ship to Our Office: Please do not send your purchase back to the manufacturer or our primary corporate business address.

Vendor-Specific Routing: We partner with multiple suppliers and fulfillment warehouses. Your order must be returned to the exact facility it came from.

Unauthorized Packages: Returns sent to the wrong address cannot be tracked, processed, or refunded. You must use the designated label provided by our system.

You can always contact us for any return question at havenhollowboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact information is as follows: havenhollowboutique@gmail.com

 

European Union 14 day cooling off period
International Customer (EU & UK) in accordance with the customer protection laws in the European Union and the United Kingdom, customers residing in these regions are legally entitled to a 14 day "cooling off" period. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.